Frequently Asked Questions

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General Queries

My honey is starting to crystallise in the jar. What does that means?

It's perfectly normal for honey to crystallize and does not mean that the quality of the honey has changed. All honey is primarily composed of two types of sugar: glucose and fructose. Honey varieties high in fructose rarely crystallize, like Sidr Honey. Honey varieties high in glucose have a stronger tendency to crystallize over time. Crystallization is natural and does not affect a honey’s flavor. Honey is least likely to crystallize if stored at room temperature. To re-liquefy your crystalized honey, stand the lightly sealed jar into a container of warm water for 20 minutes, or run under a hot tap. The honey will gently liquefy. You will want to stir it to speed even heating. Note: Store it in a cooler location, but do not refrigerate or it may get too stiff to spread.

Is your honey "Pure"?

Yes, this is what makes it so tasty and healthy. It is not flashheated, so all the goodness remains.

What is the shelf life of honey? why is there an expiration date on the bottle?

Honey never spoils! Pots of still edible honey have been uncovered after thousands of years in Egyptian tombs. We mark an expiration date on our honey blend jar as dry fruit get expired after some time. However, honey, unlike wine, tastes best during its first few years.

What makes one honey different from another?

The species of flower from which the bee gathered the nectar determines the colour, flavor, and sugar composition of the honey. Sidr honey is dark golden and strong in flavour, acacia honey is almost completely light and mild. We mostly sell monofloral honey – nectar from one specific flower species. We like to say all honey is good, but some honey is great. And believe us, there is a big difference. Common commercial honey is often blended for colour consistency without regard to taste.

How do you get bees to make honey from just one kind of flower?

Each of our honey types are derived from different flower species. Bee hives are moved to an area where there is an abundance of a specific plant that is in bloom – such as in the swamps where the tupelo trees grow. The bees will go back to the same kind of flower over and over (called “flower fidelity”) to bring back the nectar from that one plant. After the bloom ends – usually about two weeks – the beekeepers remove the honey boxes and extract that honey. Then the beekeeper can relocate the hives to a new area where another species is blooming.

Do you produce your own honey?

Yes, every single bottle that we own and sell is produced here at The Premium Honey Centre. We have our very own honey production experts who have been with us since the business was started. At Premium Honey Center we have the best professionals in the business and they are very passionate about their work.

Why isn’t honey pasteurized?

Pasteurization requires heating a substance to a temperature that is lethal to bacteria. Since honey’s saturated sugar quality and its osmotic effect inhibits the growth of nearly all bacterial species, pasteurization isn’t necessary. Pasteurization also destroys the amino acids and enzymes in honey. Amino acids are one of the healthful properties of honey, and enzymes rapidly break down honey’s sugars after consumption. Pasteurized honey has a weak “sugary” flavor and maintains few health benefits. For these reasons, we suggest you eat honey that hasn’t been pasteurized.

Who are the best producers of honey in Pakistan?

There are several small to medium honey enterprises out there, however we believe The Premium honey is by far the best honey company in Pakistan.

Can i buy wholesale from you?

Yes, certainly that is possible. You need to contact us directly to arrange this and we generally only consider this for large amounts on a regular basis.

How do i become a supplier to the premium honey?

We make it easy for Beekeepers to sell bee products to us. Simply get in touch with us to discuss the options available for you to supply honey, pollen or propolis. We look forward to hearing your proposal soon. Please see our 'contact us' page for contact details.

Is your honey from your own beehives?

In the beginning, we did bottle honey from our own hives, but now we source our honey from responsible beekeepers who we know well. And we keep quality at least as good as what we made in the early days. In addition, we test a sample from each source using a specialised lab in Islamabad to confirm its precise composition, purity and quality.

How can honey help my allergies?

There is some debate but many people tell us that eating honey reduces their allergy symptoms. Fresh, raw honey best preserves its natural benefits for this purpose. How and why we don’t know, but the worst side effect is a little burst of energy, so why not try it? We suggest that you enjoy a daily regimen of eating 1 tablespoon of raw honey once in the morning and once in the evening.

Can honey be used to heal wounds? if so, why does it work?

Honey is antimicrobial. The sugars can kill bacteria, and there are natural peroxides that form when honey is put on the skin that also help kill bacteria. Honey is used in medical applications when conventional antibacterial treatment with antibiotics and antiseptics have failed, such as with diabetic ulcers or antibiotic-resistant infections. Numerous studies have shown these difficult-to-heal wounds respond well to honey dressings. Honey promotes rapid healing with minimal scarring. Honey also can be used as first aid treatment for burns, as it has potent anti-inflammatory activity. New research shows that bees make a protein they add to the honey called defensin-1, which could one day be used to treat burns and skin infections and to develop new drugs that could combat antibiotic-resistant infections. Scientists concluded that the vast majority of honey's antibacterial properties come from that protein. This information also sheds light on the inner workings of honeybee immune systems, which may one day help breeders create healthier and heartier honeybees.

What’s the best way to treat a bee sting?

Scrape the stinger sideways from your skin using a hive tool, long fingernail or credit card. If you pinch or squeeze the venom sack attached to the stinger, you risk squeezing the venom into your skin even more! You will get 1/3 the bee venom with the scraping technique. After that, the pain will subside within 5 minutes and you can take an antihistamine to reduce swelling. Otherwise, there isn’t much you can do to treat the sting itself.

I hear that bees are disappearing. is this true?

There has been quite a lot of buzz about colony collapse disorder and the disappearance of honeybees. Much of it is very alarming, and it is of concern to us. Things you can do: Start keeping some beehives. Do not use neonicotinoids or buy plants treated with them. Plant a diverse variety of flowers that successively bloom.

Do all the bees in the hive survive the winter, and if so, how do they accomplish this?

Honey bees are social in that they have specific roles and they cooperate for the good of the hive so that they, unlike most insects, can live through the winter. Honeybees produce and store honey in the hive’s honeycomb for consumption during the winter. It fuels their shivering movements that generate heat, much like it is on a crowded dance floor. They maintain the hive at around 90 degrees throughout the winter. The further north the hive, the more honey needed for winter.

Help! there’s a huge mass of bees in my tree/yard! what do i do? are they dangerous?

This is called a swarm, and the bees are not dangerous and are rarely defensive at this time because they have no home to defend. When a hive swarms, the queen bee and roughly half of the worker bees are moving to a new location to begin another beehive. They pile up and send out scout bees to find the ideal new home (a hollow tree for example). When the scouts determine the new home (they actually check out each other’s choices and make a communal decision) the entire swarm takes off in a “galaxy of bees” and flies to their new place. The scary-looking swarm will usually disappear in a day. If bees have swarmed in an area of your home where children or pets can knock or disturb the swarm in any way, please find a local beekeeper to remove them, rather than an exterminator!

Shipping & Returns

How will you deliver my order?

Your order will be delivered to you through M&P Courier Service at the address you have mentioned as ship to address in your order. The courier will collect the money in cash from you when he delivers the order.

How long will my order take to arrive?

Your order usually reached your doorstep between 1 to 3 working days from the date of order.

How much do you charge for shipping?

We charge a fix rate of Rs.199 per kg. Our system automatically calculates the correct shipping charge when you place your order.

Can i open cash on delivery package without making the payment to the courier first?

No. You cant open the package without making the payment to the courier. We sell everything with a 30 Days No Questions Asked Money Back Guarantee. If you are unsatisfied with the quality of our Honey you will get the 100% refund (less the shipping charges) as long as the returned product is the same product we sent you, and the quantity is not less than 80%.

What is your return policy?

Please return honey jar with a copy of the invoice and mention the reason for returning and make sure the quantity is not less than 80% Customer needs to return the product via traceable delivery i.e. courier or registered post on his own expense to our address. Delivery Charges will not be refunded. Refund requests will be processed within 3 days after receiving the return products.

How do i send goods back for return refund?

All returns should be sent to Returns Department, The Premium Honey, 41-E Model Town, lahore. For further queries about returns, Please contact us at +92 300 9655554 (10 AM to 6 PM) 1. Download and fill the return exchange form here. 2. Pack the product and include the exchange refund form. 3. Ship to: Returns Department The Premium Honey 41-E Model Town, Lahore Pakistan Note: Please return the product via traceable delivery i.e. courier or registered post at your own expense.

Can we take honey overseas?

Honey can be taken from Pakistan to most countries. However, the customs officials in each market are able to deny entry of product even if the product is legally sold in their country. We urge you to please check with your local customs website and relevant customs officials.

How can I track my order?

We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you.

How do I cancel my order?

If your order is not yet on its way to you, you can simply cancel your order by getting in touch with our Customer Support Team. You can reach our team 24/7 under or you can call us under +92300965554 (9am - 10pm). If your order is already on its way to you or if you have already received your order, you may be able to return your product (See our Return policy for detailed information).

My order is delayed. What should I do?

We are sorry that your order is delayed. You can follow its progress by entering your tracking number on If the status has not changed in a while, please get in touch with our Customer Support Team. You can reach our team 24/7 at or you can call us under +923009655554 (9am - 10pm).

I haven't received the invoice for my order.

A hard copy of the invoice should always be sent along with your order. If you have not received an invoice, please get in touch with us and we will send you a copy of your invoice. You can reach our team 24/7 under or you can call us under +923009655554.

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